Online Banking Enrollment

1. On our home page in the Account Access box:
   • select Forgot Password.
   • Enter your account number which is also your Username.
   • Then click continue.
2. Select the email you wish to use (there is a drop-down arrow).
   • An email will be sent immediately to the selected address. Click submit.
3. Open your email:
   • The email will have a subject line of Financial Access FCU Credit Union Security Code. The sender will be information@financialaccessfcu.org.
   • Copy your secret code.
4. Go to the Online banking screen:
   • paste the secret code.
   • Click submit.
5. You will get a Success screen, with a message that a temporary password has been sent to your email.
   • You will have 20-minutes to retrieve and use the temporary password.
   • Click complete, this will take you back to the Account Access screen.
   • Keep Account Access screen open.
6. Open another window:
   • open your FInancial Access Federal Credit Union Temporary Password email.
   • Copy your temporary password.
7. On the Account Access screen:
   • enter your User ID (account number)
   • enter the temporary password
   • select sign in.
8. You will be asked the following:
   • select your security image;
   • you will need to select three challenge questions.
   • Remember your answers and Click submit.
9. You will be asked to set a permanent password.
   • Password requirements 8-16 characters, must include 1 Capital letter, 2 digits, and 1 special character.
   • Click submit.
10. Upon first login after setting up your account and password:
    • It will require you to select your security image
    • Answer one challenge question.
    • On this screen, you can check the box next to the registered device. (This is recommended only for devices that are not shared.)
    • If you access our website from your tablet, phone or other smart device, you can enable that device and have access to our Mobile Banking platform.